Refund policy

Returns & Refund Policy

Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

We are committed to providing products of acceptable quality. If you believe a product you received is faulty, not fit for purpose, or does not match its description, please contact us within 30 days of receiving your order and we will work with you to resolve the issue promptly.

Please note that we do not offer refunds or exchanges for change of mind. All sales are final unless the product is faulty or does not meet consumer guarantees under the Australian Consumer Law.

For hygiene reasons, certain intimate products cannot be returned or exchanged once opened, unless they are faulty or misdescribed. This is consistent with your rights under Australian Consumer Law.

To lodge a return, please contact us via the form below.